Category Archives: Business

Sportsdirect – very poor customer service – part 3

This is part 3 of my ongoing complaint against Sportsdirect. You can read part 1 here, and part 2 here.

Quite a few weeks ago now I made the mistake of buying a supposedly cabin-safe suitcase from Sportsdirect. I got it home, discovered the measurements on the label were wrong (they say it’s smaller than it is), so I attempted to return it (due to it being useless in the actual size and not the product described on the label), and they refused to refund me.

Since part 2, I have written them a letter and posted it recorded delivery. I posted it on the 8th May, and they received it on the 10th May.

sportsdirectsignedfor

As of 3 June, I’ve received no reply or acknowledgement of this letter. Continue reading Sportsdirect – very poor customer service – part 3

Sportsdirect – very poor customer service – part 2

This is part 2 of my ongoing complaint against Sportsdirect. You can read part 1 here.

Last week I bought a suitcase from Sportsdirect, discovered the measurements on the label were wrong, attempted to return it (due to it being useless in the actual size), and they refused to refund me. I’ve done some digging, mostly on google and web forums. Some very helpful people on MoneySavingExpert have given me links to various sources of information, but the most simple and helpful one has been a leaflet from the Office of Fair Trading’s website (link).

I’ve emailed cs@sportsdirect.com, explaining the situation. I sent this Sunday, and there’s been a bank holiday, and then two working days since then. No reply, so far.

Today, I messaged them on Twitter:

moretwitterconversingwithsportsdirect

OK so they reply on Twitter, but how come they can reply on Twitter in a matter of hours, yet they only “aim” to reply “within 5 working days” when you send them an email? That’s a bit shit. Continue reading Sportsdirect – very poor customer service – part 2

Sportsdirect – very poor customer service

It’s not often I blog about things I’ve bought in actual physical shops. That’s because I don’t shop in person often. However, yesterday I shunned my Amazon account, threw caution to the wind, and went into a branch of Sportsdirect near where I work. I wish I’d checked out their online reviews first, but I didn’t. Lesson learnt – internet = better.

So Friday 3 May, I went into Sportsdirect, Cribbs Causeway. I went in looking for a suitcase, and saw some things that looked like suitcases. Continue reading Sportsdirect – very poor customer service

The January Sales

They don’t even start in January anymore. They start from 6am on Boxing Day, depending on the shop. I’ve never quite been sure about whether or not they’re worth bothering with. I’m skeptical as to whether or not they exist, or it’s just a massive ploy to trick people into buying things they don’t really want. Is anything really any cheaper?

I remember buying a video recorder in the January sales, years and years ago. It was £200 before Christmas, so I waited til Boxing Day to see if it would be reduced. On Boxing Day, I walked into an electrical store and bought it for…exactly the same price it was in December. Maybe there were others discounted, but I had already chosen which one I wanted, so that wasn’t any help to me. Continue reading The January Sales

Young Apprentice – Future business brains?

From the title, you might think I’m about to rip into the contestants, but you’d be absolutely wrong. I’ve disappointed you there, I can sense it.

I used to enjoy The Apprentice, and I’ve blogged before about the show’s questionable moral points and prize. Partly as I’ve been busy, but partly as I think I’d find it really annoying, I’ve not really been watching this series of Young Apprentice. However, I was half-watching something else last night, and switched over mid-way through the episode, to discover they’re still doing that fucking stupid task with the Yellow Pages directories. Does Sugar have shares in them or what?

The task goes like this: Continue reading Young Apprentice – Future business brains?