Category Archives: Gripes

Nook Simple Touch E-reader Update

A few months ago, I bought an e-reader. The decisions I made you can read about in that blog post, here. At the time, I suggested I’d be doing more reading, and also possibly hacking it to run Android apps on it. Since then, the price of it has dropped from the £59 price I paid (an apparent special offer), to what is apparently another special offer of just £29.

Anyway, a few months on, I haven’t hacked it, and here’s a few quick thoughts on it. Continue reading Nook Simple Touch E-reader Update

Sportsdirect – very poor customer service – part 3

This is part 3 of my ongoing complaint against Sportsdirect. You can read part 1 here, and part 2 here.

Quite a few weeks ago now I made the mistake of buying a supposedly cabin-safe suitcase from Sportsdirect. I got it home, discovered the measurements on the label were wrong (they say it’s smaller than it is), so I attempted to return it (due to it being useless in the actual size and not the product described on the label), and they refused to refund me.

Since part 2, I have written them a letter and posted it recorded delivery. I posted it on the 8th May, and they received it on the 10th May.

sportsdirectsignedfor

As of 3 June, I’ve received no reply or acknowledgement of this letter. Continue reading Sportsdirect – very poor customer service – part 3

Sportsdirect – very poor customer service – part 2

This is part 2 of my ongoing complaint against Sportsdirect. You can read part 1 here.

Last week I bought a suitcase from Sportsdirect, discovered the measurements on the label were wrong, attempted to return it (due to it being useless in the actual size), and they refused to refund me. I’ve done some digging, mostly on google and web forums. Some very helpful people on MoneySavingExpert have given me links to various sources of information, but the most simple and helpful one has been a leaflet from the Office of Fair Trading’s website (link).

I’ve emailed cs@sportsdirect.com, explaining the situation. I sent this Sunday, and there’s been a bank holiday, and then two working days since then. No reply, so far.

Today, I messaged them on Twitter:

moretwitterconversingwithsportsdirect

OK so they reply on Twitter, but how come they can reply on Twitter in a matter of hours, yet they only “aim” to reply “within 5 working days” when you send them an email? That’s a bit shit. Continue reading Sportsdirect – very poor customer service – part 2