This is part 3 of my ongoing complaint against Sportsdirect. You can read part 1 here, and part 2 here.
Quite a few weeks ago now I made the mistake of buying a supposedly cabin-safe suitcase from Sportsdirect. I got it home, discovered the measurements on the label were wrong (they say it’s smaller than it is), so I attempted to return it (due to it being useless in the actual size and not the product described on the label), and they refused to refund me.
Since part 2, I have written them a letter and posted it recorded delivery. I posted it on the 8th May, and they received it on the 10th May.
As of 3 June, I’ve received no reply or acknowledgement of this letter. Continue reading Sportsdirect – very poor customer service – part 3
This is part 2 of my ongoing complaint against Sportsdirect. You can read part 1 here.
Last week I bought a suitcase from Sportsdirect, discovered the measurements on the label were wrong, attempted to return it (due to it being useless in the actual size), and they refused to refund me. I’ve done some digging, mostly on google and web forums. Some very helpful people on MoneySavingExpert have given me links to various sources of information, but the most simple and helpful one has been a leaflet from the Office of Fair Trading’s website (link).
I’ve emailed firstname.lastname@example.org, explaining the situation. I sent this Sunday, and there’s been a bank holiday, and then two working days since then. No reply, so far.
Today, I messaged them on Twitter:
OK so they reply on Twitter, but how come they can reply on Twitter in a matter of hours, yet they only “aim” to reply “within 5 working days” when you send them an email? That’s a bit shit. Continue reading Sportsdirect – very poor customer service – part 2
It’s not often I blog about things I’ve bought in actual physical shops. That’s because I don’t shop in person often. However, yesterday I shunned my Amazon account, threw caution to the wind, and went into a branch of Sportsdirect near where I work. I wish I’d checked out their online reviews first, but I didn’t. Lesson learnt – internet = better.
So Friday 3 May, I went into Sportsdirect, Cribbs Causeway. I went in looking for a suitcase, and saw some things that looked like suitcases. Continue reading Sportsdirect – very poor customer service