I get my broadband (if you can call it that.. 3mb (on a good day), 2miles from the city centre ffs!) from BT. I didn’t want to but Virgin Media don’t cover my street, and the local BT exchange is over 2km away, for some reason, making every ADSL provider as crap as each other for me.
With my package from BT (one of the 5 billion different packages they do, which change every 6 months or so, as part of their ongoing complexity pledge), I get:
- Free evenings and weekend calls (which I don’t use);
- Fined if I don’t make a minimum number of calls every month (I’ve been fined a couple of times);
- Some sort of inclusive VoIP tie-in (given I don’t use the actual calls, I’m far too lazy to bother looking at what VoIP calling entails);
- Ability to use other free wifi at BT Openzone and BT Fon access points (I have never managed to get Fon to work, and O2 include free wifi with my mobile anyway). However, to use Fon, you have to allow other BT Broadband customers to use your router to get online (which is how Fon offers it for free), and I’ve got a shit enough speed as it is, without letting other people piggy-back off my connection; and
- BT Yahoo Webmail.
I don’t use the Yahoo webmail, obviously. Who uses Yahoo mail? It’s 2011 for heaven’s sake. Surely the only people using Yahoo mail are people who set it up 10 years ago and can’t be bothered to change it.
Why would I want another email address to bother checking? What if/when I change providers? Who wants the hassle of changing their address everywhere?
I tried not to have the email address/account, but you have to have a BT email address apparently. A couple of days ago I got this email:
What I like about this email, is that they know I don’t use it.
“We know you don’t use webmail with your BT Yahoo Mail.”
Well done for being in touch with your customers.
“That’s fine but you’ll need to sign into webmail just this once to upgrade.”
What? Why? Isn’t that some very odd wording?
Despite the fact that they know I don’t use it, they try to sell me on the benefits that “you can hang onto all your contacts, folders and messages”. What contacts? Folders? I thought you were meant to “know” that I don’t use the old/existing one?
But I also get “faster email” (that they know I’m not using), “the latest spam protection” (for an account I don’t receive any mail on), and “unlimited mail storage” (in an account they know is/has-always-been empty, thus making additional space of no benefit whatsoever).
I will confess here that I have an old Yahoo account. I use it for things like Freecycle – which happens to be a Yahoo group and require a Yahoo login. It’s very good at false positives. The legitimate emails I get on that account (minimal as they are) are routinely accidentally filtered as spam, by Yahoo. And now, had I been foolish enough to move to using BT Yahoo for my main email, I could be having this joy on a daily basis.
And why do I need to do this? I’m going to call their bluff, not bother, and see what happens. If I’m lucky, maybe they’ll delete the account I never wanted in the first place.
Update: 17th Nov 2011, 13:10
It never ceases to amaze me how quickly my posts show up in Google. I posted this as 11.50, and in under 1.5 hours, I’ve got an email about it.
Thanks to the person who emailed me saying:
“Came across your post whilst searching for “BT Yahoo email problem”.
There are currently MAJOR glitches with this service at the moment causing users all sorts of problems so I wouldn’t bother to upgrade or download anything from them until they’ve sorted it out.”
Record time. Thanks for your email. I assume you did it via email as you wanted to remain anonymous, so I’ll keep it that way.