Sportsdirect – very poor customer service – part 3

This is part 3 of my ongoing complaint against Sportsdirect. You can read part 1 here, and part 2 here.

Quite a few weeks ago now I made the mistake of buying a supposedly cabin-safe suitcase from Sportsdirect. I got it home, discovered the measurements on the label were wrong (they say it’s smaller than it is), so I attempted to return it (due to it being useless in the actual size and not the product described on the label), and they refused to refund me.

Since part 2, I have written them a letter and posted it recorded delivery. I posted it on the 8th May, and they received it on the 10th May.


As of 3 June, I’ve received no reply or acknowledgement of this letter.

I’d also emailed them, explaining the details of my complaint, and they sent me this response:


I replied:


As of today, 3 June, I’ve had no reply to this email either. So I’ve just emailed them again:


I might get a reply. I might not.

I might stick the case on eBay, along with a long rant about how shit Sportsdirect are. Maybe.