Recently I’ve had a change of credit card. I’ve had a new card, and a new pin. Not because I wanted it, but because one bank bought part of another bank, and my card transferred to another supplier.

As a result of this, I had some queries, which I sent to my old bank. I messaged them several times very near to the transfer date, through their online secure message system, and each time, they replied within 4 hours – in plain English, with the tone similar to the one I had used to contact them. I contacted them via their online system, so they replied via their online system. Well done them, especially considering they were probably receiving lots of questions from other customers about what happens to their direct debits after the changeover, or whatever. Continue reading Business response →