Someone I know tried to buy something in a large hardware store recently. They were told at the start of the conversation that when purchasing, they could pick a convenient delivery time. The words “time slot” might even have been used. When that part of the purchasing process was reached, it transpired that by delivery “time”, they really meant delivery “day”. A whole day. Not even morning or afternoon. £20 delivery charge, and you must take a day off work to accept delivery of the product we’re charging you for. And it was only coming from 3 miles away. Bit crap, isn’t it? Continue reading Delivery/Collection “times” →