Tag Archives: typo

Hotpoint – the best a proofreader can get?

I’m fairly determined to make my first post semi-happy.
However, when I sat down and started writing, what came out was my fears for the global economy.
Given that, I think I’ll save that one for another day, and write the next thing on my list.

I’ve become a total pedant.
Maybe I’ve always been one, actually.
This week, I’ve been continuously annoyed by the broken washing machine in my kitchen.
I can’t really afford to replace it, but I can’t find anything on Freecycle, and second hand ones are selling for almost as much as the likely cost of repair.
As I’m nearly out of clean clothes, I’ll be doing something about it tomorrow.

While looking for a repair company, I noticed Hotpoint themselves offer an after-sales out-of-warranty repair service.
Upon reading through their website, I spotted an embarrassing typo, right there in the “About Us” section.
As I tutted to myself, I recounted this on both Twitter and to my sister via MSN messenger.

This is where the pedant in me comes out.
Instead of ignoring it as most people would, I composed the following message and sent it to them via the “Contact Us” section:

As my washing machine is broken, I have been looking at your Hotpoint servicing details.
I couldn’t help but notice, while reading: http://www.hotpointservice.co.uk/hs/pages/content.do?keys=ABOUT_US:PAGE&keys=ABOUT_US:HISTORY
…that you say two interesting things.

“We are open when you need us and our operators are on hand to answer your call every day including weekends and bank holidays on 08448 224 224.”
BUT you also state: “Call us at your convenience – 364 days a year”

As there’s 365 days in most years, I was just wondering which day you get off? I’m guessing either Christmas Day, or Easter Sunday?
It must be nice on leap years, because you get a second day off then.

Thanks for your time.

Ben Park

While I was doing this, I remembered I’ve been meaning to email Gillette about some of their products, so I figured that while I was in the mood, I’d have a go at that too.

Hello,
I have been using your Gillette shaving products from the time I first started shaving, until now.
I started with a Sensor Excel razor, and progressed to my current Mach3.
I started with your foam, then switched to gel, and most recently to your new Fusion HydraGel (with Aloe and Glycerin).
I am aware I am using the Fusion gel WITHOUT the Fusion razor. My apologies for this hideous faux pas.

Upon exiting the shower recently, my current girlfriend described me as having “just the nicest smell ever”, and I thought you might be interested to know, as it’s mostly all involving products that [Proctor and Gamble] make.
I assumed it was the HydraGel (I had recently started using), but I have got her to sniff that on it’s own, and it seemingly isn’t that alone that she loves.

### I stated the secret, magic formula, here, removed for web viewers ###

This combination, specifically culminating at it’s most aromatic around my ears, seems to please her greatly.
It’s always possible it’s affected by me somehow, or that she’s simply mad, but I thought I’d let you know in case this turns out to be a winning formula for a new product.

Thanks for your time, and if you wanted to send me some money-off vouchers, a free razor (well wrapped), or whatever, they’d be greatly appreciated.

-Ben Park-

P.S. Despite the adverts claiming “the Lynx effect”, every woman I’ve ever spoken to about their products say that Lynx smells like a “teenage boy’s bedroom”. I’ll be sticking with my Gillette products, and keep up the good work.

P.P.S. My only slight problem with your Gillette products is the sheer number of different ones available. I have no idea if Glycerin is better than Vitamin D, or whatever.

The saddest thing is that I’m actually excited to see if I get a reply to either.

Edit: 7th April.
Hotpoint replied:

Dear Ben Park

Thank you for your email,

We are closed Christmas day only.

Yours sincerely,

Ann Taylor
Customer Care Team
Indesit UK

And Gillette also replied:

Hello and thanks for your email.

We’re grateful for your interest in our products and have passed your helpful comments to the department concerned.

Kind regards,

Suzanna

Consumer Relations